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Conflict Management and Lone Worker Safety for Housing Associations

Conflict Management And Lone Worker Safety for Social Housing Providers


Course Background

This Conflict Management and Lone Worker Safety for Social Housing Providers training course is designed to address all aspects of confrontation and challenging behaviours, Housing Association staff may reasonably encounter while carrying out their work. Issues can include; verbal abuse, threats, physical assault, neighbour disputes, dangerous dogs, malicious allegations, sexual advances and entrapment situations.

As a direct consequence, the employer may well experience the negative effects of such actions, which can directly affect the organisation; absenteeism, stress related illnesses, expense of temporary staff, low morale, reduced productivity output and the additional workforce costs which may be incurred through litigation and compensation. 


This one day training course is designed to provide the skills to identify and manage conflict and challenging behaviour through the combination of observation, communication, threat and risk assessment, enable course participants to take control of confrontational situations, particularly while lone working.


The course aims to provide participants with a host of skills and strategies to deal effectively and safely with confrontation. The combination of theory and practical participation, provides delegates with the opportunity to discuss and explore such issues in a safe learning environment.

Training Delivery

Training is delivered in a relaxed, informal and flexible manner, with an emphasis on the opportunity for questions and discussion. The learning process is very interactive and involves a variety of exercises designed to educate and motivate participants.

Learning Objectives

  • Personal safety when visiting tenants at their home
  • Basic actions to take when approached by a dangerous dog at a tenants home or out in the community
  • Be able to identify situations where their personal safety may be at risk
  • Recognising potentially unsafe situations, or situations of deteriorating safety i.e. violence and aggression, inappropriate conduct and entrapment situations
  • Personal online digital security – our digital footprint!
  • Be able to recognise the signs and effects of alcohol, drugs/solvents and mental health issues, exhibited by individuals
  • Appreciate how confrontation may progress through the use of body language
  • Be able to use effective communication skills and positive body language to diffusive and manage confrontational situations
  • Safe exit strategies when engaging with tenants at their homes
  • Legislation in respect of self defence
  • Basic self-defence and breakaway skills; stance and movement, releases from various wrist, clothing and throat grab, blocking skills (optional)
  • Know when to report incidents and how to record effectively

Conflict Management and Lone Worker personal Safety for Housing Associations


Download a copy of the training program


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Safety Solutions Training LTD.

PO Box 4395


CF14 8LW