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Conflict management and lone worker personal safety for social housing providers, Safety Solutions Training

Conflict Management for Social Housing Providers


Course Background

This highly interactive (in-house or online) conflict management and lone worker personal safety training course designed specifically for social housing providers, provides a range of strategies and techniques to assist staff manage challenging behaviours when visiting tenants in their homes. Issues can include; verbal abuse, threats, physical assault, neighbour disputes, dangerous dogs, malicious allegations, sexual advances and entrapment situations.

As a direct consequence, the employer may well experience the negative effects of such actions, which can directly affect the organisation; absenteeism, stress related illnesses, expense of temporary staff, low morale, reduced productivity output and the additional workforce costs which may be incurred through litigation and compensation. 


This one day training course is designed to provide the skills to identify and manage conflict and challenging behaviour through the combination of observation, communication, threat and risk assessment, enable course participants to take control of confrontational situations, particularly while lone working.


The course aims to provide participants with a host of skills and strategies to deal effectively and safely with confrontation. The combination of theory and practical participation, provides delegates with the opportunity to discuss and explore such issues in a safe learning environment.

Training Delivery

Training is delivered in a relaxed, informal and flexible manner, with an emphasis on the opportunity for questions and discussion. The learning process is very interactive and involves a variety of exercises designed to educate and motivate participants.

Learning Objectives

  • Open discussions – risks associated with the workplace
  • Health and Safety legislation in relation to workplace violence
  • Digital online security; avoiding online harassment
  • Effective use of body language and communication skills during confrontational situations
  • Safety when visiting tenants at their homes. Lone worker safe systems of work; communication responsibilities and dynamic risk assessment
  • Managing confrontation through distractions and interpersonal skills
  • Recognising potentially unsafe situations or situations of deteriorating safety i.e. violence and aggression, sexual advances/inappropriate conduct, malicious allegations, possible entrapment situations
  • Basic actions to take when approached by a dangerous dog
  • Spatial awareness and various escape strategies
  • Legislation in respect of self defence
  • Basic self-defence and breakaway skills;
    stance and movement, releases from various wrist, clothing and throat grab, blocking skills (optional)
  • Post incident procedures, formulating robust incident reports aimed at identifying risks and providing a detailed account of a situations

Conflict Management for Social Housing Providers


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Conflict Management for Social Housing Providers (Trades)


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Please contact us
for further information 


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Safety Solutions Training Ltd.

7 Coryton Crescent


CF14 7EP