Select Page

Professional Boundaries Training

Tackling Anti-Social Behaviour


Course Background

Anti-social behaviour management is a core aspect of effective housing services. Tackling ASB can be complex, challenging and can open an organisation to risk when not managed properly. The ability to open and manage ASB cases effectively, manage conflict and utilise the tools within the ASB Crime and Policing Act 2014 are key requirements for housing officers working within the ASB and community safety arena.

This course aims to provide participants with the skills to develop as effective ASB case management officers. The combination of theory and practical demonstration, provides delegates with the opportunity to discuss and explore such issues in a safe learning environment.

Training Delivery

Training is delivered in a relaxed, informal, and flexible manner, with an emphasis on the opportunity for questions and discussion. The learning process is very interactive and involves a variety of exercises designed to educate and motivate participants.

Learning Objectives

  • Understand the tools and powers within the Anti-Social Behaviour Crime and Policing Act 2014
  • Recognise which tools are appropriate in common Anti-Social Behaviour situations
  • To understand and apply the key aspects of effective case management
  • Develop key personal skills in supporting witnesses
  • Learn techniques to quickly resolve low-level anti-social behaviour
  • To understand the role of GDPR and data management when managing ASB
  • To recognise and apply best practice in case note management

The Trainer

Phil Connor has worked in the ASB and community safety sector for over 15 years. For the past 10 years, he has led, grown, and designed new ASB services for both social housing providers and local authorities.

Phil continues to collaborate with community safety teams across the country, writing and implementing new policies and procedures and training staff in ASB tools and powers. He has an excellent record in supporting clients to set up new partnership arrangements, in areas as diverse as modern-day slavery, restorative justice, and county lines interventions. His work in London helped deliver the largest regional drop in knife crime in the country in 2019. Phil is an enthusiastic skilled trainer of ASB tools and powers.


Recent training feedback

‘Well presented by a person knowledgeable and very experienced in the field of ASB’ – Tai Tarian

‘I have only recently joined a housing organisation and I found this course highly informative and very well presented’ – Newydd Housing Association

‘Very informative and engaging throughout. Phil Connor presented the facts in a thorough provoking way that was also clear and concise. He obviously knew the topic well and knew the Wales specific nuances despite being England based which was extremely helpful. A fantastic course and one that I will be recommending to peers in the sector’ – Aelwyd Housing Association

‘Great training, lots of opportunity for discussion and to ask questions. Very relevant to the Housing Officer Role. Phil was very knowledgeable and able to give examples from doing the job himself which was great’ – Caredig Ltd.

Phil is a fantastic trainer, very knowledgeable and I have lots of knowledge to go back with and share with my colleagues. Thank you Phil. – Taff Housing Association

Extremely knowledgeable trainer, practical examples and encouraged participation which made course more useful and engaging – First Choice Housing

Tackling Anti-Social Behaviour for Practitioners



Download a copy of the training program


Anti Social Behaviour Principles for Social Housing Leaders



Download a copy of the training program



Please contact us
for further information 


walking along a corridor


Close-up of woman using walker


Holding a child



Safety Solutions Training Ltd.

7 Coryton Crescent


CF14 7EP