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Effective Communication – Dealing with Disclosures of Abuse


At Safety Solutions Training Ltd., our commitment to fostering a safe and supportive society drives us to offer comprehensive training on Effective Communication when faced with disclosures of abuse. We understand that handling such sensitive situations requires more than just technical knowledge; it demands profound empathy, adept communication skills, and a deep understanding of the complexities involved.

Abuse can manifest in various forms – from domestic violence and child maltreatment to workplace harassment and elder abuse. Recognizing and responding to these situations with care and competence is crucial to ensuring the safety and well-being of the individuals affected.

Our course delves into the intricacies of effective communication within the context of abuse disclosures. We equip participants with the tools to create a safe and empathetic environment where survivors feel heard and supported. Understanding the psychological impact of abuse and trauma is central to our training, enabling individuals to respond with sensitivity and empathy.

We also explore the legal and ethical dimensions of dealing with abuse disclosures, ensuring that participants are well-versed in their responsibilities and the appropriate reporting procedures. Our course emphasizes the importance of maintaining the dignity and privacy of survivors while fulfilling legal obligations.

Safety Solutions Training Ltd. is dedicated to empowering individuals, whether they are professionals in healthcare, education, social work, or anyone who may encounter abuse disclosures in their personal or professional lives. Our training is designed to provide not just knowledge but practical skills that can make a real difference in the lives of survivors.

By fostering a community of compassionate and skilled communicators, we aim to contribute to the prevention and resolution of abuse, creating a safer and more supportive society for all. 

Course Highlights:

  • Understanding Abuse: Gain insight into various forms of abuse, including signs and symptoms.
  • The Importance of Effective Communication: Learn why clear and empathetic communication is crucial when dealing with disclosures.
  • Active Listening: Develop active listening skills to create a safe and supportive environment for disclosure.
  • Responding with Empathy: Explore the role of empathy in building trust and providing emotional support.
  • Legal and Ethical Considerations: Understand the legal and ethical responsibilities when handling disclosures.
  • Reporting and Next Steps: Learn the appropriate steps to take after a disclosure, including reporting and safeguarding measures. 

Benefits of the Course:

  • Equip yourself with the skills to respond compassionately and effectively when someone discloses abuse.
  • Create a safe and non-judgmental space for individuals to share their experiences.
  • Understand your legal and ethical obligations in handling disclosures.
  • Enhance your ability to support and guide survivors towards the appropriate resources and assistance. 

Who Should Attend:

This course is ideal for professionals and individuals who may come into contact with disclosures of abuse, including but not limited to educators, healthcare workers, social workers, counsellors, and community volunteers. 


Safety Solutions Training Ltd.’s Effective Communication – Dealing with Disclosures of Abuse course equips participants with the essential skills to respond compassionately, ethically, and effectively when faced with disclosures of abuse. By mastering the art of empathetic communication, you can make a significant difference in the lives of survivors and contribute to a safer and more supportive community. Join us in building a more caring and responsive society.


Glyndwr Jones

The Trainer – Glyndwr Jones

Glyndwr Jones is a seasoned law enforcement professional having served over 30 years with the Metropolitan Police Service (MPS). He began his career in 1986 as a uniform response officer, developing his skills and knowledge before transitioning to the Criminal Investigation Department (CID). As a Detective within the Homicide Command, gaining significant experience investigating serious crimes.

Throughout his career, Glyn took on challenging roles, including working in the field of Child Abuse Investigation, where he was responsible for leading a team of officers in the investigation of all aspects of child abuse.

Glyn’s experience also extends to leading a team of officers investigating domestic abuse, race hate, and homophobic crimes against vulnerable adults in a Community Safety Unit. In addition, he served as a Family Liaison Advisor, overseeing the selection, training, and development of MPS, Family Liaison Officers and providing advice to senior investigating officers and family liaison co-ordinators on all aspects of family liaison. He has also delivered training as an instructor at The Detective Training School, Hendon.

Glyn represented the Metropolitan Police on various safeguarding boards and steering groups, including MARAC. His leadership and collaboration with partner agencies contributed to successful investigations into domestic abuse, vulnerable adults, and child exploitation.

In his most recent role, Glyn led a Multi-Agency Safeguarding Hub (MASH) for 18 months, where he managed a team of staff.

Overall, Glyn’s extensive experience in various law enforcement roles, his leadership and training skills, and his commitment to safeguarding vulnerable communities make him a valuable asset to our Safety Solutions training team.

Dealing with Disclosures of Abuse


Download a copy of the training program


Please contact us
for further information 


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Safety Solutions Training Ltd.

7 Coryton Crescent


CF14 7EP