Safety Hub
Practical insight and resources built from thirty years at the frontline.
Workplace violence and aggression
Practical controls for violence, aggression, conflict, reporting and review.
Lone Worker Safety Centre
Guidance for staff who work alone, visit, travel, or need check-in and escalation.
Managing challenging phone calls
Abusive calls, repeated contact, boundary setting, records and escalation.
Notice, record and refer
What non-specialist staff should notice, record in fact, and refer.
Recognising boundary drift
Gifts, over-familiarity, unofficial contact and pressure to bend the rules.
Dog risk for visiting staff
What to check before a visit, and what to do if a dog is present.
Why live practice matters
How scenario practice tests real workplace decisions without theatrical conflict.
Personal safety away from the workplace
Travel, walking and public transport. Written for employers to share with staff.
What we deliver
Training shaped around the risks your staff actually face
Courses are adapted to your organisation, staff roles and working environments. Start with the main risk area, then shape the content around the situations your staff are managing.
Workplace safety training
Courses for frontline and public-facing staff
Public-facing staff
Conflict Management
De-escalation strategies, communication under pressure and personal safety skills for frontline staff facing public hostility.
Licensed premises
Conflict Management for Hospitality and Licensed Premises
De-escalation, refusal of service and calm decisions for teams who sell alcohol and deal with the public.
Field-based staff
Lone Worker Safety
Practical ways to reduce risk, and how to reassess it as the visit changes, for staff working alone.
Contact staff
Dealing with Challenging Phone Calls
Managing verbal aggression, setting professional boundaries, and handling high-stress telephone interactions.
Line managers
Managing Abusive and Challenging Calls for Supervisors and Managers
How managers step in, enforce the behaviour policy, record evidence and report the risk after an abusive call.
Duty of care
Safeguarding Adults and Children
Practical safeguarding awareness for staff who may identify concerns involving adults, children, families, carers or vulnerable people.
Frontline safeguarding
County Lines, Gang and Knife Crime Safeguarding Training
How gangs and county lines show up in everyday work, what the weapons law says, and how to record and report a concern.
Disclosures
Safeguarding: Managing Disclosures and Maintaining Resilience
How to respond when someone discloses abuse, what to record, and how staff stay resilient afterwards.
Workplace conduct
Professional Boundaries
Clear, practical guidance for maintaining safe, consistent boundaries in demanding frontline roles.
Home visits
Dangerous Dogs Awareness
Reading dog behaviour, safer body language and what to do when there is a dog at the property.
Specialist live learning
Scenario Based Frontline Training
Controlled live-learning scenarios for staff who work with the public, using experienced role-play support to test communication, judgement, escalation and coordinated response.
Public safety
Violence Against Women and Girls
Violence against women and girls is a serious community safety issue for organisations, public services and local communities. This course improves understanding, builds confidence and gives delegates practical crime prevention and personal safety advice they can use professionally and personally.
Professional development / virtual delivery
A virtual delivery programme for trainers
This workshop is professional development for people who deliver live online learning. It is not a conflict, lone worker or other workplace safety course.
Independent reviews
Trusted by organisations across the UK
Verified feedback from Google and Trustpilot, with delegate names and organisations retained where available.
“In 20 years of working in social housing this is the most informative and thought-provoking course I have ever been on.”
“The content was a real eye-opener and I learnt so much regarding personal information, safety and conflict resolution.”
“Refreshing, innovative and modern. Inspiring trainer, great teachings and inspiring work being made here. Highly recommend!”
“His knowledge, insight and expertise made a difficult subject area informative, interesting and useful.”
“I learnt a lot about how to keep myself safe at work and in my own personal life.”
“Brilliant and engaging training provided by Glyndwr. Very useful for personal safety.”
“Vince was so professional and quite funny, in these current circumstances teaching over zoom and keeping everyone engaged in conversation was so good. I have taken a lot from this course like online security.”
“Had the Conflict Management & Personal safety course and it was quite engaging and insightful especially with understanding that a simple change in posture can help in de-escalating situations. Donovan gave examples that were relatable and easy to understand.”
“Took part in one of the best training courses last Friday with Vince Donovan. It was packed with information to keep me safe whilst dealing with difficult people and situations. Would highly recommend the training as it was very helpful.”
“The training was very well delivered, I enjoyed the self defence training and learning about the different risks and triggers, Chris Ayre delivered the training and would highly recommend.”
“An excellent & very well presented course! Very relevant to the day to day work that the support workers carry out. Vince is an excellent facilitator & his passion for the subject shines through.”
“Trainer Chris was really good. Engaging and relevant. I wasn't looking forward to the course but it turned into a day well spent.”
“I attended a 2 day course with Safety Solutions, Vince Donovan. Conflict Management and Lone Workers & Personal Safety. The training is a must for anyone who deals with the public. The course content was very informative and up to date.”
“Amazing training on Conflict Management and Lone working from Jon. Approach and interactions with group are great. Really enjoyed that.”
Live online delivery
Training can be delivered live online in a highly engaging way
The same tutor-led discussion and scenario work can run on Teams or Zoom when travel or cover makes in-person delivery harder.
- Live and trainer-led
- Highly engaging and interactive
- Same content delivered online
- Built for the virtual environment
Microsoft Teams for Virtual Training is a professional development / virtual delivery programme. It is not one of the staff safety courses above.Microsoft Teams for Virtual Training
Sectors we support
Training tailored to your operational environment
Tailored safety courses built specifically for the daily challenges facing public-facing teams across the UK.
Red Flag Weekly
Helping organisations stay ahead of workplace risk
Red Flag Weekly shares emerging risks, operational insight and practical guidance for organisations with public-facing staff, drawing on over 30 years of frontline policing and workplace safety experience.
Explore Red Flag WeeklyPlan training around your staff and risks
Tell us about your staff roles, working environment and the situations your staff face. We will recommend the right training approach for your organisation.
Trusted by organisations across the UK for practical, scenario-led staff safety training.