What we deliver
Training shaped around the risks your staff actually face
Courses are adapted to your organisation, staff roles and working environments. Start with the main risk area, then shape the content around the situations your staff are managing.
Conflict Management
De-escalation strategies, communication under pressure and personal safety skills for frontline staff facing public hostility.
Lone Worker Safety
Practical risk mitigation and dynamic threat assessment for staff working alone.
Dealing with Challenging Phone Calls
Managing verbal aggression, setting professional boundaries, and handling high-stress telephone interactions.
Safeguarding Adults and Children
Practical safeguarding awareness for staff who may identify concerns involving adults, children, families, carers or vulnerable people.
Professional Boundaries
Clear, practical guidance for maintaining safe, consistent boundaries in demanding frontline roles.
Dangerous Dogs Awareness
Reading dog behaviour, safer body language and what to do when there is a dog at the property.
Scenario Based Frontline Training
Controlled live-learning scenarios for staff who work with the public, using experienced role-play support to test communication, judgement, escalation and coordinated response.
Violence Against Women and Girls
Violence against women and girls remains one of the most significant community safety issues affecting organisations, public services and local communities. This course improves understanding, builds confidence and gives delegates practical crime prevention and personal safety advice they can use professionally and personally.
Additional professional development
Improve the quality of your virtual training
Separate from our workplace-safety catalogue, this practical workshop helps trainers and teachers deliver more engaging online sessions through Microsoft Teams.
Independent reviews
Trusted by organisations across the UK
Verified feedback from Google and Trustpilot, with delegate names and organisations retained where available.
“In 20 years of working in social housing this is the most informative and thought-provoking course I have ever been on.”
“The content was a real eye-opener and I learnt so much regarding personal information, safety and conflict resolution.”
“Refreshing, innovative and modern. Inspiring trainer, great teachings and inspiring work being made here. Highly recommend!”
“His knowledge, insight and expertise made a difficult subject area informative, interesting and useful.”
“I learnt a lot about how to keep myself safe at work and in my own personal life.”
“Brilliant and engaging training provided by Glyndwr. Very useful for personal safety.”
“Vince was so professional and quite funny, in these current circumstances teaching over zoom and keeping everyone engaged in conversation was so good. I have taken a lot from this course like online security.”
“Had the Conflict Management & Personal safety course and it was quite engaging and insightful especially with understanding that a simple change in posture can help in de-escalating situations. Donovan gave examples that were relatable and easy to understand.”
“Took part in one of the best training courses last Friday with Vince Donovan. It was packed with information to keep me safe whilst dealing with difficult people and situations. Would highly recommend the training as it was very helpful.”
“The training was very well delivered, I enjoyed the self defence training and learning about the different risks and triggers, Chris Ayre delivered the training and would highly recommend.”
“An excellent & very well presented course! Very relevant to the day to day work that the support workers carry out. Vince is an excellent facilitator & his passion for the subject shines through.”
“Trainer Chris was really good. Engaging and relevant. I wasn't looking forward to the course but it turned into a day well spent.”
“I attended a 2 day course with Safety Solutions, Vince Donovan. Conflict Management and Lone Workers & Personal Safety. The training is a must for anyone who deals with the public. The course content was very informative and up to date.”
“Amazing training on Conflict Management and Lone working from Jon. Approach and interactions with group are great. Really enjoyed that.”
Live online delivery
Training can be delivered live online in a highly engaging way
The same tutor-led discussion and scenario work can run on Teams or Zoom when travel or cover makes in-person delivery harder.
- Live and trainer-led
- Highly engaging and interactive
- Same content delivered online
- Built for the virtual environment
Microsoft Teams for Virtual Training is professional development, not a ninth safety course.Microsoft Teams for Virtual Training
Discuss your training needsSectors we support
Training tailored to your operational environment
Tailored safety courses built specifically for the daily challenges facing public-facing teams across the UK.
Safety Hub
Practical insight and resources built from thirty years at the frontline.
Lone Worker Safety Centre
Guidance for organisations whose staff work alone, visit, travel or need check-in and escalation.
Workplace violence and aggression
Practical controls for violence, aggression, conflict, reporting and review.
Managing challenging phone calls
Abusive calls, repeated contact, boundary setting, records and escalation.
Plan training around your staff and risks
Tell us about your staff roles, working environment and the situations your staff face. We will recommend the right training approach for your organisation.
Trusted by organisations across the UK for practical, scenario-led staff safety training.