Privacy Policy

Safety Solutions Training Ltd
Website Privacy Policy
Version 3.2 | April 2026

Safety Solutions Training Ltd is committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, store, share, and protect personal information when you use our website, contact us, book training, or subscribe to our newsletter.

Who We Are

Safety Solutions Training Ltd is the data controller for the personal data described in this privacy policy.

Contact details:
Safety Solutions Training Ltd
7 Coryton Crescent
Cardiff
CF14 7EP
Email: info@safetysolutionstraining.co.uk
Tel: 02920 657753

If you have any questions about this policy or how we use your data, please contact us at info@safetysolutionstraining.co.uk.

What Personal Data We Collect

We may collect and use the following personal data:

• Your name, email address, and phone number.

• Your business name and job title.

• Any information you provide through forms, email, or correspondence.

• Survey responses, feedback, or questionnaire data.

• Technical data such as your IP address, browser type, device details, and website usage information.

• Marketing and communication preferences.

• Delegate names provided for training administration and certificate issuance.

• Photographs taken at events where relevant and where notice has been given.

How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries and provide quotations, information, or customer support.

• To manage bookings, deliver training, and issue certificates.

• To maintain training records and support employers with evidence of completed training.

• To send newsletters and marketing communications where permitted by law.

• To improve our website, services, and customer experience.

• To meet legal, accounting, insurance, and regulatory obligations.

• To defend or bring legal claims where necessary.

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract: to provide training services, process bookings, and issue certificates.

• Legal obligation: to meet tax, accounting, health and safety, and record-keeping requirements.

• Legitimate interests: to respond to enquiries, operate and improve our business, and maintain website security.

• Consent: to send marketing emails, newsletters, and collect survey responses where consent is required.

Newsletter and Marketing

We use Mailchimp to manage newsletter subscriptions and send marketing emails.

If you subscribe to our newsletter, your name and email address may be stored and processed by Mailchimp as our email service provider. We only send marketing emails where permitted by law, including where you have given consent or where the soft opt-in rules apply.

Our newsletter signup forms may include clear consent options so that you can choose whether to receive email communications from us. You can unsubscribe at any time by clicking the link in the footer of our emails.

How We Collect Your Data

We may collect personal data:

• Directly from you, for example through website forms, email, phone calls, booking requests, or training communications.

• Automatically through cookies and similar technologies when you use our website.

• From third-party service providers such as email marketing, website, hosting, analytics, or booking systems.

• From public sources such as Companies House, where relevant.

Cookies

Our website uses cookies to improve your browsing experience, analyse website traffic, and support website functionality.

You can manage cookie preferences using the consent tool on our website or through your browser settings.

Use of Artificial Intelligence Tools

Safety Solutions Training Ltd uses AI-assisted drafting tools, including Claude by Anthropic, to support the preparation of training materials, correspondence, and administrative documents.

We avoid entering personal data into AI tools unless it is necessary for a specific business task and appropriate safeguards are in place. Where AI tools are used to generate training certificates, delegate data is limited to first name and surname only and used solely for issuing course documentation.

Some limited personal data, such as delegate names for certificate generation, may be processed using a US-based service. Where this happens, we use appropriate safeguards for international transfers, such as standard contractual clauses or other lawful transfer mechanisms.

If you have any questions about how we use technology in processing your data, please contact info@safetysolutionstraining.co.uk.

International Data Transfers

Some of our service providers may process personal data outside the UK. This may include email marketing providers, AI tools, website systems, or other third-party platforms used to support our business.

Where personal data is transferred outside the UK, we make sure appropriate safeguards are in place to protect it, such as standard contractual clauses or other lawful transfer mechanisms.

Data Sharing

We may share personal data with:

• IT, hosting, email, and software service providers.

• Professional advisers such as accountants, legal advisers, and insurers.

• Government bodies and regulators, including HMRC, where required by law.

• Business partners or subcontractors where necessary to deliver our services.

• A buyer or potential buyer if the business is sold or merged.

We do not sell your personal data.

Data Retention

We keep personal data only for as long as necessary for the purpose it was collected, or as required by law.

Typical retention periods are:

• Training and certification records: 7 years.

• Financial and accounting records: 6 years.

• General enquiries: usually 2 years.

• Newsletter subscriber data: kept until you unsubscribe, withdraw consent, or ask us to delete it.

• AI-assisted certificate processing data: not retained by the AI service beyond the immediate task.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data.

• Correct inaccurate data.

• Request erasure of your data.

• Restrict how we use your data.

• Object to certain processing.

• Withdraw consent where consent is the lawful basis.

• Request data portability in certain circumstances.

To exercise any of these rights, contact info@safetysolutionstraining.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Marketing Permissions

If you subscribe to our newsletter, you may be asked to confirm your preferences through our signup form.

Please only tick options that you want to receive. We may use your preferences to tailor the communications you receive from us.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing personal data.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.

Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website, and the version date will be shown at the top of the policy.