Professional Boundaries Training

Tackling Anti-Social Behaviour


Course Background

Effective housing services require the adept management of anti-social behaviour (ASB) as a fundamental aspect. However, addressing ASB can be intricate and demanding, potentially exposing organisations to risk if not handled appropriately. Housing officers operating within the ASB and community safety arena must possess the competencies to proficiently initiate and oversee ASB cases, navigate conflicts, and harness the tools provided by the ASB Crime and Policing Act of 2014. This course aims to empower participants with the necessary skills to excel as ASB case management officers. Through a blend of theory and practical demonstrations, delegates will be afforded the opportunity to delve into and deliberate upon these issues within a secure learning environment.

Situations Local Authorities or Social Housing Providers May Encounter:

  • Neighbourhood Disputes: Local authorities and housing providers often grapple with disputes among neighbours, encompassing issues such as noise complaints, property damage, and disputes over shared spaces.
  • Substance Abuse: Dealing with tenants or residents engaging in substance abuse, which can lead to disruptive and anti-social behaviour, is a frequent challenge.
  • Domestic Violence: Instances of domestic violence within social housing units necessitate careful handling, ensuring the safety of victims while addressing the behaviour of perpetrators.
  • Vandalism and Graffiti: Local authorities frequently encounter cases of vandalism and graffiti, impacting the aesthetic appeal and safety of housing properties.
  • Hate Crimes: Addressing hate crimes, including those based on race, religion, or other protected characteristics, is a crucial responsibility for housing officers.
  • Noise Nuisance: Complaints related to noise disturbances, particularly in multi-unit housing, demand effective resolution to maintain the peace and well-being of residents.
  • Tenancy Violations: Managing tenants who breach their tenancy agreements through activities such as subletting, overcrowding, or engaging in illegal activities.
  • Mental Health Issues: Providing appropriate support and intervention for tenants with mental health issues, balancing their needs with the welfare of the community.
  • Youth Offending: Addressing anti-social behaviour among young residents, including issues like vandalism, graffiti, and disturbances, while offering guidance and support.
  • Community Engagement: Encouraging positive community engagement and cohesion, fostering a sense of belonging among residents, and preventing potential conflicts.

Training Delivery

Our approach to delivering this course ensures that participants receive comprehensive and effective training. We understand that tackling anti-social behaviour (ASB) is a crucial aspect of housing services, and our aim is to equip housing officers with the skills and knowledge needed to excel in ASB case management. 

Key Features of our Training Delivery:

  • Engaging Learning Environment: We create a dynamic and interactive learning atmosphere, fostering engagement and participation among delegates. Our experienced trainers facilitate discussions and practical exercises to encourage active learning.
  • Theory and Practical Integration: We blend theoretical knowledge with practical applications to provide a holistic understanding of ASB management. Delegates will not only grasp the concepts but also learn how to apply them effectively in real-world scenarios.
  • Case Studies and Scenarios: We present real-life case studies and scenarios relevant to the UK context. This allows participants to analyse, discuss, and apply their learning to situations they may encounter in their roles.
  • Legislation and Policy Updates: We ensure that participants are up-to-date with the latest UK legislation and policies related to ASB management, including the ASB Crime and Policing Act of 2014. This knowledge is vital for effective decision-making and compliance.
  • Peer Learning: Delegates will collaborate with peers from various housing organisations, providing a valuable platform for networking and sharing best practices. Learning from the experiences of others enhances the depth of understanding.
  • Resources and Support: Participants will receive course materials, references, and access to our support team for any post-training queries. We believe in continuing support to reinforce learning.

We are committed to delivering a training programme that empowers housing officers to confidently and competently manage ASB cases. Our goal is to enable you to make a positive impact on your communities while mitigating risks and ensuring compliance with UK regulations.

Learning Objectives

Upon successful completion of this course, participants will:

  • Achieve a comprehensive understanding of the tools and powers provided by the Anti-Social Behaviour Crime and Policing Act 2014.
  • Discern the appropriate tools to effectively address prevalent ASB situations.
  • Apply pivotal elements of efficient case management.
  • Cultivate essential skills in supporting witnesses.
  • Acquire techniques for proficiently resolving low-level anti-social behaviour incidents.
  • Comprehend the role of GDPR and data management in ASB management.
  • Recognise and implement best practices in case note management.

      Join Safety Solutions Training Ltd. and enhance your expertise in tackling anti-social behaviour.

      Jim Nixon
      Jim Nixon

      Meet Your Trainer: Jim Nixon

      Jim Nixon brings a wealth of experience to Safety Solutions Training Ltd. as an esteemed authority in Community Safety and Anti-Social Behaviour with an impressive 27 years of hands-on expertise.

      Background: Jim commenced his career in 1995 with West Midlands Police, where he steadily rose to the rank of Sergeant while specializing in Neighbourhood Policing. During this tenure, he demonstrated remarkable prowess in employing civil injunctions to combat criminal activity and uplift local communities.

      Expertise: Jim’s extensive expertise in tackling Anti-Social Behaviour extends into the housing sector, where he recently held the role of ASB Operational Lead for a Midlands-based local authority. Under his leadership, Jim achieved remarkable results, successfully reducing ASB incidents by over 50% in challenging areas. His proficiency in harnessing the tools and powers provided by the ASB and Crime and Policing Act of 2014 is unparalleled.

      Services: In addition to his vast practical experience, Jim offers a spectrum of services, including intermediate and advanced level ASB training courses, comprehensive case reviews, and the development and refinement of ASB policies and procedures.

      Commitment: Jim’s unwavering commitment to community safety is evident in his track record and dedication. With his guidance and expertise, you can be confident in receiving the highest level of support as you work towards a safer and more harmonious community.

      Tackling Anti-Social Behaviour for Practitioners



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      Anti Social Behaviour Principles for Social Housing Leaders



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      Safety Solutions Training Ltd.

      7 Coryton Crescent


      CF14 7EP