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Practical Training for Public-Facing Staff

Workplace Safety Training Courses

We provide practical training for staff who deal with the public, work alone or face challenging situations.

Our courses cover conflict management, personal safety, safeguarding and other workplace risks. Training is tailored to your organisation, with realistic examples and exercises relevant to your staff.

Choose a training course
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Workplace safety training

Explore Our Training Courses

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Public-facing staff

Conflict Management

Recognise warning signs, manage aggressive behaviour and use communication skills to reduce conflict and protect personal safety.

Half day / full dayExplore course
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Licensed premises

Conflict Management for Hospitality and Licensed Premises

Manage difficult customers, refuse service appropriately and respond safely to aggression in licensed premises.

Full dayExplore course
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Field-based staff

Conflict Management & Lone Worker Personal Safety Training

Learn to manage conflict, assess risks, prepare for home visits and stay safe when working alone.

Full dayExplore course
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Contact staff

Dealing with Challenging Phone Calls

Manage angry or abusive callers, set clear boundaries and know when to end a call or seek assistance.

Half dayExplore course
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Line managers

Managing Abusive and Challenging Calls for Supervisors and Managers

Support staff dealing with abusive callers, manage escalated calls and respond appropriately to threats.

Half dayExplore course
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Safeguarding

Safeguarding Adults and Children

Recognise signs of abuse, neglect or exploitation, record concerns accurately and follow safeguarding procedures.

Half day / full dayExplore course
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Frontline safeguarding

County Lines, Gang and Knife Crime Safeguarding Training

Recognise indicators of criminal exploitation, gang activity and knife crime, and know how to report concerns.

Full dayExplore course
Support worker listening to a young person and taking notes on a bench

Disclosures

Safeguarding: Managing Disclosures and Maintaining Resilience

Respond appropriately to disclosures, record important information and manage the emotional impact of difficult conversations.

Half dayExplore course
A man and a woman in conversation in a living room

Workplace conduct

Professional Boundaries

Understand how professional boundaries can become blurred and maintain appropriate relationships with people you support.

Half dayExplore course
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Home visits

Dangerous Dogs Awareness

Recognise warning signs in dog behaviour, assess risks during visits and know when to stay outside or withdraw.

Half day / full dayExplore course
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Specialist live learning

Scenario Based Frontline Training

Practise handling realistic workplace incidents, developing communication, judgement and teamwork.

BespokeExplore course
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Public safety

Violence Against Women and Girls

Understand different forms of violence and abuse, recognise risks and improve personal safety.

Half dayExplore course

Training for Online Course Facilitators

Microsoft Teams Training for Course Facilitators

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Professional development / virtual delivery

Microsoft Teams for Virtual Training

Develop confidence in delivering online training, including breakout rooms, screen sharing and interactive activities.

Half dayExplore course

How We Arrange Your Training

We take time to understand your staff, their roles and the situations they encounter. This helps us recommend suitable training and prepare a course relevant to their work.

Discuss your training needsDownload the 2026 training brochure (PDF)

Tailored to your rolesPractical recommendationNo obligation

Four steps
  1. Discuss Your NeedsWe discuss staff roles, workplace risks and existing safety procedures.
  2. Recommend TrainingWe suggest suitable courses and delivery options, then provide a quotation.
  3. Prepare the CourseWe tailor examples and exercises to your organisation and agree suitable dates.
  4. Deliver the TrainingOur trainers deliver the course, answer questions and gather delegate feedback.

Discuss Your Training Needs

Tell us about your staff, the work they carry out and the training you need.

We can recommend suitable courses, explain delivery options and provide a quotation.

Discuss your training needsCall 02920 657753

Trusted by organisations across the UK for practical, scenario-led staff safety training.