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Guides
Workplace violence and aggression
Understand the risks of violence and aggression at work, how employers can reduce those risks and why incidents should be recorded and reviewed.
Dynamic risk assessment
Recognise when a situation changes, reassess the risks and decide whether to continue, seek assistance or withdraw.
Post-incident support for staff
Guidance for managers on supporting employees after abuse, threats, assaults or other distressing incidents, including immediate welfare and returning to work safely.
Issues and concerns
Urgent repairs at high-risk properties
Planning urgent repairs safely when staff may face violence, threats or aggression at a property.
Eviction and repossession-related visits
Preparing for difficult visits involving possession or eviction, including communication, risk assessment and staff safety.
Lone lettings, allocation visits and void inspections
Assessing risks before visiting or showing properties, including empty homes and unfamiliar buildings.
Out-of-hours emergency repair call-outs
Planning safer evening, overnight and weekend call-outs, particularly when staff are working alone.
Guides
Lone Worker Safety Centre
Guidance on risk assessments, safe working procedures, communication, supervision and emergency arrangements for people who work alone.
Lone worker personal safety devices
Advice on choosing and introducing personal safety devices, training staff and making sure monitoring and response arrangements work properly.
Staff device readiness
Why staff should check and carry their devices, practise alarm activation and know how to use available support features.
Incident evidence and reporting
How to record incidents accurately, preserve useful information and make appropriate use of device records and other evidence.
Manager implementation toolkit
Practical steps for managers to introduce, monitor and improve lone worker safety arrangements.
More in this centre
Guides
Guides
When staff are recorded or livestreamed
Practical advice for staff who are filmed during visits or public-facing duties, including how to respond and when to report concerns.
Protecting staff from online targeting
Guidance on online threats, harassment, sharing personal information and supporting staff who are targeted outside work.
Body-worn cameras at work
Information for employers on using body-worn cameras appropriately, including privacy, data protection, recording and storing footage.
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