How we protect your personal data

Data controller

Who we are

Safety Solutions Training Ltd is the data controller for the personal data described in this policy.

We provide workplace safety, conflict management, lone worker, safeguarding, and scenario-led training for organisations and their staff.

Privacy enquiries can be sent using the contact details shown on this page.

Information

What personal data we collect

Identity and contact details, such as your name, organisation, job title, email address, telephone number, and enquiry details.

Training administration details, such as delegate names, roles, attendance information, and details needed to issue certificates or maintain training records.

Correspondence details, including information you provide by website form, email, telephone, WhatsApp, or during training administration.

Technical and cookie data, such as IP address, browser type, device information, cookie preferences, and website usage information where optional cookies have been accepted.

Purpose

How we use personal data

We use personal data to respond to enquiries, manage bookings, deliver training, issue certificates, provide client support, and maintain appropriate business records.

We may also use information to improve our website, maintain security, prepare training materials, and send updates where there is a valid lawful basis and an unsubscribe route.

We keep data use proportionate to the training or enquiry purpose and avoid collecting information we do not need.

UK data protection

Lawful basis for processing

We process personal data under UK data protection law, including UK GDPR, the Data Protection Act 2018, PECR, and relevant amendments introduced by the Data Use and Access Act 2025.

Depending on the activity, we may rely on contract, legal obligation, legitimate interests, consent, or another appropriate lawful basis.

Training and certification records may be retained where they support delivery, invoicing, client evidence of completed staff training, safety management, or legal and accounting requirements.

Digital tools

Use of technology and AI assisted tools

Safety Solutions Training Ltd may use secure digital tools to support course design, administration, document preparation, certificate accuracy, and internal workflow.

Where AI-assisted tools are used, personal data should be minimised, used only for the relevant business purpose, and not used to train public AI models.

Delegate data used for certificate generation should be limited to what is necessary for administration, such as names, course details, and attendance information.

Delivery partners

Who we may share data with

We may share data with authorised associate trainers where necessary to deliver agreed training.

We may also use trusted service providers for website hosting, email, training administration, finance, security, analytics, professional advice, or document production.

We do not sell personal data. We only share data where there is a business, legal, security, or training-delivery reason to do so.

Remote access

International access and safeguards

Safety Solutions Training Ltd may access business systems while directors or authorised personnel are working remotely outside the UK.

Where this involves personal data, access should be protected through appropriate safeguards such as secure accounts, multi-factor authentication, encryption, and restricted permissions.

Personal data should not be downloaded or stored locally outside approved systems unless there is a clear business need and appropriate protection is in place.

Retention

How long we keep data

Training and certification records may be kept for up to 7 years where they support client records, training evidence, or safety compliance.

Financial and accounting records are normally kept for up to 6 years.

General enquiries are normally kept for up to 2 years unless they become part of an active client relationship, booking, complaint, legal matter, or another legitimate business record.

Consent

Cookies, analytics and similar storage

The website uses essential browser storage to remember your light or dark theme and whether you accepted or rejected optional cookies. These preferences are stored on your device as sst-theme and sst-cookie-consent-v1 and remain there until you change them or clear your browser data.

Vercel Web Analytics provides aggregated website statistics without third-party cookies. Vercel Speed Insights measures website performance. These services may process technical information such as the page visited, browser and device type, approximate location and performance measurements.

Google Consent Mode is set to denied by default for analytics and advertising storage, advertising user data and personalised advertising. If Google Tag Manager is configured, accepting optional cookies allows the configured Google analytics or marketing tags to use the relevant storage. Rejecting optional cookies keeps those consent signals denied.

You can accept or reject optional cookies with the cookie banner and change your choice at any time using the Cookie preferences control in the footer. You can also remove stored preferences using your browser settings.

Your control

Your rights and complaints

You may have rights to access, correct, erase, restrict, or object to processing of your personal data, and to withdraw consent where consent is the lawful basis.

Please contact Safety Solutions Training Ltd first if you have a privacy concern so we can investigate and respond.

You also have the right to complain to the Information Commissioner's Office if you remain dissatisfied.