Supplier information
Reliance Protect publishes information about lone worker devices, applications, an ARC and management portal services.
Included for information only. This is not an endorsement, recommendation or partnership.
What Reliance Protect states
Published features, as described by the supplier
- Monitoring model
- In-house 24/7 ARC monitoring is supplier stated.
- Alarm activation
- Supplier information refers to red alert and selected fall or impact detection features, and states a monitor/check-in timer on its ID+ device.
- Monitoring and response
- Supplier information refers to its in-house ARC and operator monitoring.
- Connectivity
- Supplier states 4G VoLTE connectivity and GPS & Wi-Fi indoor and outdoor location technologies on its ID+ device. Coverage and feature scope require verification for other products.
- Management reporting
- Supplier information refers to the Focus portal.
- Training and implementation
- Tailored training options are supplier stated.
- Accreditation
- BS 8484:2022 (supplier stated, scope: Verification required)
Before you procure
What to verify before procurement
Use these eight questions to compare any lone worker technology supplier.
- Current product range, exact models and compatible accessories for the specific worker roles you need to cover.
- Live pricing, minimum contract term and the total cost including any device, SIM, platform or support fees.
- Monitoring centre accreditation (for example BS 8484) and evidence it currently applies to the product being quoted, not just the supplier in general.
- Stated response times and the exact escalation route to police or other emergency services, including any conditions that must be met.
- Network and connectivity coverage for the actual buildings, sites and travel routes your staff work in.
- How location, audio and incident data is retained, accessed and protected, and whether that meets your organisation's data protection obligations.
- Onboarding and staff training support, and how practice activations or false alarms are handled without discouraging genuine use.
- Contract flexibility: adding or removing users, ending the contract, and what happens to service and data if the product is discontinued.
Record each supplier's answers in the independent Word and PDF handout.
Open the procurement handoutSafety Solutions implementation note
Technology still needs confident staff behaviour
Verify the selected product, contract, response instructions and staff training arrangements before implementation. No device, however well specified, replaces a member of staff who has practised using it, trusts it and knows exactly what happens after they press it.
Safety Hub
Practical insight and resources built from thirty years at the frontline.
Lone Worker Safety Centre
Guidance for organisations whose staff work alone, visit, travel or need check-in and escalation.
Workplace violence and aggression
Practical controls for violence, aggression, conflict, reporting and review.
Managing challenging phone calls
Abusive calls, repeated contact, boundary setting, records and escalation.
Plan training around your staff and risks
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