Authority Centre
Open the guidanceWorkplace Violence and Aggression
A complete employer pathway covering scope, responsibilities, risk assessment, controls, incident response, support, reporting and learning.
Start here
Use one governing guide for each major risk question
These are the substantive reference pages. They explain the scope, evidence and management system before directing you to tools or training.
Authority Centre
Open the Lone Worker CentreLone Worker Safety Centre
Employer guidance on work undertaken without close supervision, including risk assessment, contact, escalation, management ownership and review.
Definitive implementation guide
Open the technology guidePersonal Safety Devices and Lone Worker Technology
A supplier-neutral guide to choosing, implementing and reviewing devices, apps, monitoring and alarm response as part of a wider control system.
Advisory directory
Open the tools directoryRecommended Personal Safety and Lone Worker Tools
Lone worker devices, panic alarms, discreet communication tools and safety software organised by category, alongside your legal duties for implementing them.
Legal reference
Open the legislation guideFrontline Workplace Safety Legislation Guide
A maintained, plain-English map of the principal legislation and official guidance relevant to lone workers and public-facing staff.
Maintained tools
Use a tool only after the risk question is clear
Each tool has a defined purpose. Adapt it to the work, record who owns the actions and retain the completed output within your own management system.
Branded Word and PDF assessment
Workplace Violence Risk Assessment
Use a five-point, employer-focused assessment to identify hazards, test controls, record evidence and assign priority actions.
Manager implementation guide
Manager Implementation Toolkit
Move from risk assessment to ownership, monitoring, escalation, staff preparation and review.
Word, PDF and web checklist
Lone Worker Policy Review Checklist
Test whether written arrangements match current work, controls and management practice.
Word, PDF and web toolkit
Device Implementation Toolkit
Plan staff adoption, testing, alarm response, maintenance and evidence after procurement.
Word, PDF and web response tool
Challenging Calls Response and Recording Checklist
Brief call controls, use the CALM prompt, preserve significant words and structure manager follow-up.
Word, PDF and web review tool
Frontline Conflict Preparation, Response and Review Tool
Plan public-facing work, brief withdrawal authority and turn incident findings into owned improvements.
Word, PDF and web planner
Scenario Training Design and Evaluation Planner
Connect scenario practice to risk evidence, learner safety, observable decisions and workplace evaluation.
Implementation method
From reading to accountable action
Set the baseline
Start with the governing guidance
Understand the risk, legal basis and organisational responsibilities before selecting a checklist, device or training response.
Test real work
Apply it to real work
Use worker experience, incidents, near misses, service conditions and local procedures to test whether controls work in practice.
Create ownership
Record decisions and ownership
Assign actions, owners, dates and completion evidence. A downloaded document without management follow-through is not a control system.
Keep it current
Review after change
Revisit arrangements after incidents, role or service changes, equipment failures, legal updates or credible worker feedback.
Safety Hub
Practical insight and resources built from thirty years at the frontline.
Lone working
Lone Worker Safety Centre
Guidance for organisations whose staff work alone, visit, travel or need check-in and escalation.
Violence and aggression
Workplace violence and aggression
Practical controls for violence, aggression, conflict, reporting and review.
Calls
Managing challenging phone calls
Abusive calls, repeated contact, boundary setting, records and escalation.
Plan training around your staff and risks
Tell us about your staff roles, working environment and the situations your staff face. We will recommend the right training approach for your organisation.
Trusted by organisations across the UK for practical, scenario-led staff safety training.